If you have tried to scan a ’18-later Chrysler/Dodge vehicle you may have found a notice on your scanner that the secure gateway is locked. You can only read codes and are unable to perform clearing of codes or resets. Chrysler is the first company to implement this, and others may follow in the future. In a nutshell, the reasoning behind the new Secure Gateway system is to only allow registered persons and devices on Chrysler vehicles and company communication networks. Technically this is a security device just like any other network component.
Here is a brief explanation of what the Secure Gateway consists of. It is a physical module like any other in the vehicle’s network of electronics. Once you are registered to have Secure Gateway sessions with your scanner and devices such as J2534 programming interfaces, you can then perform resets and clear codes. As a note, procedures may change at any time. Snap-on recommends visiting www.snapon.com/gateway for the most up-to-date information.
Please Note: You must use a Technician Profile Manager (individual) account. If logged into Shop Profile Manager, select “LOGOUT” from top right and then log into an individual account or create one by clicking on “Create a new Individual Account.” This will not work with only a shop profile account. It must be an individual account. It is OK and recommended to add your shop information to your technician profile. Click here if you would like to view a Snap-on video of the current procedures.
From your scanner/device or shop PC, go to www.altusdrive.com.
Next select the “Secure Vehicle Gateway” tab. Please Note: If the “Secure Vehicle Gateway” tab is missing, you are likely logged into a shop profile. Select “LOGOUT” from top right and then log into an individual account or create one by clicking on “Create Individual Account” as in step 2 above.
Select "Add Secure Credentials."
Now you will be able to unlock Dodge Secure Vehicle Gateways.
Please Note: With the vehicle Secure Vehicle Gateway unlocked, you should be able to utilize your scanner just like you ordinarily would on any vehicle. Let’s not forget, as always, to perform basic background checks before condemning Dodge over the Secure Vehicle Gateway system.
Thank You to AutoAuth and Snap-on Diagnostic Product Support for much of the source information in this article.
If you need any assistance with the Dodge Secure Vehicle Gateway concerning your Snap-on scanner/device, their company contact Information is below.
Email: [email protected]
Jim Mobley is Sonnax Technical Communications Specialist. He is a member of the Sonnax TASC Force (Technical Automotive Specialties Committee), a group of recognized industry technical specialists, transmission rebuilders and Sonnax Transmission Company technicians.
While Sonnax makes every effort to ensure the accuracy of technical articles at time of publication, we assume no liability for inaccuracies or for information which may become outdated or obsolete over time.